Our technician support service prioritizes the needs of interpreters, ensuring their requirements are accurately addressed. IT support technicians are tasked with educating clients on the operation and maintenance of their computers and other technologies. When faced with equipment malfunctions, technicians diagnose issues over the phone and provide remote assistance to resolve them, leveraging their comprehensive understanding of the supplied equipment.
The Applications Support Technician role is an alternative classification to Applications Technician. While individuals can enter at any level, those starting at the entry level of Applications Technician can anticipate progression to the journey level after gaining sufficient experience.
This encompasses various tasks, such as customizing equipment to align with each interpreter’s preferences, strategically positioning booths for optimal sightlines to presenters and visual materials, and ensuring interpreters have access to essentials like water and glasses.
Prior to each event, our technicians conduct thorough equipment tests in the presence of interpreters, ensuring a seamless end-to-end evaluation of both the equipment and sound system.